Winlah Terms & Conditions – Platform Usage Policy for Malaysia

To register and use the Winlah platform, you must meet all of the following eligibility requirements without exception:

• Age 18 years and above as of the date of registration.
• Register as a private individual, not on behalf of a company or organisation.
• Providing accurate, complete, and up-to-date information during the registration process.
• Not appearing on any list of individuals prohibited from using gambling platforms in any relevant jurisdiction.
• Has never had an account terminated by Winlah due to fraud or a prior breach of terms.

Winlah reserves the right to request identity verification documents at any time, including a copy of your MyKad, driving licence, or valid passport. Failure to submit the required documents within the specified timeframe may result in a temporary account suspension or termination.

Each user is only permitted to hold one Winlah account only. Registering multiple accounts under the same name, phone number, email address, bank account number, or device is strictly prohibited and will result in the immediate termination of all accounts involved.

You are solely responsible for all activity that takes place within your Winlah account. This includes all bets, transactions, settings changes, and bonus usage made through your account, regardless of whether you personally carried them out.

Key responsibilities you have regarding the security of your Winlah account:

• Never share your password, PIN, or login details with anyone, including family members.
• Always log out of your Winlah account after each session, especially when using a shared device.
• Enable two-factor authentication (2FA) for added protection on your account.
• Report to the Winlah support team immediately if you suspect your account has been accessed by an unauthorised party.

Winlah will not be held responsible for any losses arising from your failure to keep your account login details secure. If you forget your password, use the "Forgot Password" function available on the Winlah login page to reset it safely.

All financial transactions on Winlah are conducted entirely in Malaysian Ringgit (MYR) with no currency exchange rates or hidden additional charges. Winlah supports the following Malaysian payment methods:

• DuitNow – Instant transfer via phone number or IC number
• FPX Maybank2u – Maybank internet banking
• CIMB Clicks – CIMB internet banking
• Touch 'n Go eWallet – Touch 'n Go digital wallet
• GrabPay – Grab digital wallet
• ShopeePay – Shopee digital wallet
• Boost – Boost digital wallet

Transaction limits are as follows: minimum deposit RM 10 per transaction; minimum withdrawal RM 30 per transaction; daily withdrawal limit for regular members is RM 20,000, while Gold VIP members and above enjoy limits of up to RM 100,000 per day.

Winlah only processes withdrawals to the same payment method or under the same name used for deposits. Withdrawals to third-party accounts are strictly prohibited and may result in the account being investigated and temporarily suspended.

Withdrawal processing times vary by membership tier: regular members within 15 to 30 minutes, Gold members within 10 minutes, Platinum members within 5 minutes, and Diamond members receive instant processing. All timeframes are estimates for normal business days and may vary depending on system conditions or the relevant financial institution.

Winlah offers a wide range of promotions for its members, including welcome bonuses, daily cashback, weekly reloads, baccarat rebates, and a VIP programme. All promotions are subject to the specific terms stated on the relevant promotions page, and those terms should be read together with these general Terms & Conditions.

General principles that apply to all Winlah promotions:

• Every bonus comes with rollover requirements rollover that must be fulfilled before any portion of the bonus or winnings derived from that bonus can be withdrawn.
• Rollover is calculated based on the following formula: (Total Deposit + Total Bonus) × Rollover Rate = Total Wagering Requirement.
• Each bonus comes with a validity period starting from the date the bonus is credited. Any bonus that is unused or fails to meet the rollover requirement within the validity period will be automatically forfeited.
• Winlah reserves the right to withdraw credited bonuses if there are signs of abuse or fraud, including wagering made solely to meet rollover requirements without genuine play intent.
• Bonuses cannot be transferred between accounts or converted into any other form.

Any attempt to abuse the Winlah promotions system — including opening multiple accounts to claim bonuses repeatedly, using automated software or bots to play, or placing hedging bets between opposing sides — is a serious violation that may result in account termination and forfeiture of all balances.

Bets that have been confirmed and accepted by the Winlah system are final and cannot be cancelled, except in cases specifically provided for under the relevant game rules. You are solely responsible for ensuring your bet details are accurate before confirmation.

For Sports Betting on Winlah, the following rules apply:

• Pre-match betting closes once the match kicks off, unless stated otherwise.
• In-play (live) betting may be suspended or closed at any time at Winlah's discretion, particularly during critical moments such as goals, red cards, or injuries.
• If an event is cancelled or postponed by more than 48 hours from its original scheduled time, all bets on that event will be fully refunded.
• Winlah reserves the right to void any bet placed on odds that are clearly incorrect (manifest error) due to a technical fault or human input error.
• The maximum win for a single bet is RM 500,000 unless otherwise specified by the Winlah VIP team.

For Live Casino games, outcomes determined by the dealer and broadcast in real time are final. Results displayed on the Winlah platform are the official record and cannot be disputed unless there is clear, documented evidence of a technical error.

Winlah is committed to Responsible Gaming and believes that gambling should remain an enjoyable form of entertainment, not a source of stress or financial hardship. We provide the following tools to help members stay in control of their gaming activity:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit in your account settings.
• Betting Limits: Cap the maximum amount you can wager within any given period.
• Cooling-Off Period: Request a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Block access to your Winlah account for an extended period — anywhere from 6 months to permanently.
• Record Review: View the complete history of all your bets, deposits, and withdrawals at any time.

To access any of these controls, log in to your Winlah account, go to "Account Settings" and select "Responsible Gaming." You can also request assistance directly via our 24/7 live chat.

Winlah takes problem gambling seriously and encourages any member who feels that gambling is beginning to affect their life to seek professional help. We work with local support organisations to ensure that assistance is always available.

Winlah reserves the right to suspend or terminate any account at any time, with or without notice, for the following reasons:

• Breach of any provision under these Terms & Conditions.
• Fraud, false referrals, or any attempt to manipulate the Winlah system.
• Providing false information during registration or the identity verification process.
• Multiple account registration.
• Failing to meet the minimum age requirement of 18 years.
• Money laundering or financing of illegal activities.
• Use of automated software, bots, or scripts to play.
• Any other activity that Winlah, at its sole discretion, deems harmful to the platform or other members.

If an account is terminated due to fraud or a breach of terms, Winlah may forfeit all balances in the account, including deposited funds and pending winnings. In cases where termination is not caused by a breach, any genuine deposit balance remaining in the account will be returned to you once the necessary investigation has been completed.

You also have the right to close your Winlah account at any time by contacting our support team via live chat or email. Please ensure all active bonus rollover requirements have been completed or waived before your account closure is processed.

Winlah is committed to protecting the personal data of all its members. The information you provide is used solely for account management, transaction processing, identity verification, and service improvement.

Winlah collects and stores the following types of information:

• Personal identification details such as your name, phone number, and email address.
• Financial transaction records including deposits, withdrawals, and bets.
• Technical data such as IP address, device type, and browser information.
• Gaming preferences and activity history within the platform.

Winlah uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your data is never sold or shared with third parties for marketing purposes without your explicit consent. For full details, please refer to Privacy Policy Separate Winlah accounts.

Winlah provides the platform on an "as-is" basis. While we make every effort to keep the platform running smoothly, we do not guarantee that the service will always be free from technical disruptions, errors, or unplanned downtime.

Winlah shall not be held liable for:

• Losses resulting from the user's own internet connection failure during an active betting session.
• Betting outcomes affected by technical failures beyond Winlah's control.
• Indirect, consequential, or special losses arising from the use of the Winlah platform.
• Investment or financial decisions made by users based on information available on the platform.

In all circumstances, Winlah's maximum total liability to any member shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

Winlah reserves the right to update, amend, or replace any part of these Terms & Conditions at any time without prior notice. The latest version will always be displayed on this page along with the most recent update date.

Continued use of the Winlah platform after any amendments to the terms are published constitutes your acceptance of the revised terms. You are encouraged to review this page periodically to ensure you are always aware of the latest applicable conditions.

These Terms & Conditions are governed by applicable law. Any dispute arising from the use of the Winlah platform shall be resolved through the designated dispute resolution channels. Where an amicable resolution cannot be reached, the matter may be referred to a mutually agreed arbitration mechanism.

For any enquiries regarding these Terms & Conditions, contact the Winlah support team by email at support@winlah-bangla.com or via our 24/7 live chat available on the platform.